Since Jobs Connect primarily offers digital services, such as job postings, candidate matching, and job search tools, our services are considered non-tangible and non-returnable. Once a service has been purchased and activated, it cannot be returned.
However, we strive for fairness and transparency. Refunds may be considered under the following circumstances:
Refund Eligibility
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Duplicate Payment: If you have been charged more than once for the same service, we will promptly refund the duplicate payment.
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Technical Issues: If a technical error on our platform prevents you from accessing a purchased service, and we are unable to resolve the issue within a reasonable timeframe, a refund may be issued.
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Service Not Delivered: In rare cases where the service you purchased was not delivered as described, you may be eligible for a refund after review.
Refund Request Process
To request a refund, please contact us at info@jobsconnect.ca with the following details:
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Your full name
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Order reference number
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Date of purchase
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Reason for the refund request
Our team will review your request and respond within 5-7 business days. Approved refunds will be processed to your original method of payment.
Non-Refundable Items
The following are not eligible for refunds:
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Completed job postings and advertisements
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Subscription fees after the service period has started
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Services that were used or partially used before a refund request
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Change of mind or dissatisfaction unrelated to service performance
Cancellations
You may cancel your subscription or job posting services at any time. However, cancellations do not entitle you to a refund for the unused portion of the service period.
Policy Updates
We reserve the right to modify or update this Refund and Return Policy at any time. Any changes will be posted on our website.
Contact Us
For any questions or concerns regarding this policy, please reach out to:
Jobs Connect
Unit 238-8138 128 Street, Surrey BC V3W 1R1
Email: info@jobsconnect.ca